ParcelClaim FAQ

What is ParcelClaim?

ParcelClaim is a self-help website for UK parcel problems. It provides free guides and a paid letter generator for missing, late, damaged, stolen, wrongly delivered and disputed delivery cases.

Is ParcelClaim a law firm?

No. ParcelClaim is not a law firm and does not provide legal advice. It provides general self-help information and document generation.

Does ParcelClaim guarantee a refund?

No. A clearer letter can improve how your complaint is presented, but the outcome depends on your evidence, the retailer, the courier and your payment route.

How much does it cost?

The letter generator costs a one-time £2.99. There is no subscription.

What information do I need?

You should have the retailer name, order number, courier, tracking number, delivery issue, evidence and the outcome you want.

Can I use ParcelClaim for Evri, Royal Mail, DPD, Yodel, UPS, FedEx, DHL, Parcelforce and Amazon Logistics?

Yes. ParcelClaim has guide pages for major UK courier and retailer delivery problems.

Can I edit the generated letter?

Yes. You should review it before sending and remove anything that does not match your facts.

Should I send the letter by email?

Email is usually best because you keep a record. You can also use retailer chat, complaint portals or postal complaint routes where appropriate.

Should I contact the retailer or the courier first?

If the retailer arranged delivery, contact the retailer first. If you bought the postage yourself, a courier claim may be the right route.

The retailer says tracking shows delivered. What now?

Ask for full proof of delivery: photo, signature, GPS, safe-place note, neighbour detail or collection-point evidence.

The courier left my parcel outside and it was stolen. Can I claim?

It depends whether you authorised that exact place. If you did not, challenge the retailer and ask for proof of safe delivery.

My return parcel was lost. Who pays?

If the retailer supplied the return label, ask the retailer to investigate. If you bought postage yourself, you may need the courier claim route.

Can I use chargeback?

Possibly. Chargeback may help where goods were not received, the retailer refuses to refund, and your card provider accepts the evidence under card-scheme rules.

Can I use Section 75?

Possibly, for qualifying credit-card purchases. The rules can be technical, so keep evidence of the purchase, dispute and retailer refusal.

Should I wait for a final response?

A final refusal can help with bank escalation, but do not miss any bank or courier deadlines while waiting.

Can I use ParcelClaim if I live in Northern Ireland?

Yes. ParcelClaim is UK-focused and can be used for UK consumer parcel complaints, including Northern Ireland.

Can I use it for Marketplace orders?

Yes, but marketplace cases can involve a platform, seller and courier. Keep the complaint inside the platform route as well as saving courier evidence.

Can I use it for a lost return?

Yes. The key question is whether the retailer supplied the return label or whether you bought the return postage yourself.

What if my parcel was damaged?

Take photos of the item, outer packaging, inner packaging, label and damage. Complain to the retailer if it arranged delivery.

Do I need a police report?

Not always. It can help for high-value theft, clear CCTV theft, repeated theft or if a retailer asks for a crime reference.

Can I use the letter for small claims court?

ParcelClaim is designed for complaints and refund requests, not court representation. If a dispute is serious or high value, consider getting advice.