Terms of Service
These Terms of Service apply to your use of ParcelClaim.co.uk and any digital letter generated or purchased through the website.
1. Who we are
ParcelClaim is a trading name of Michael Connolly, sole trader.
Business correspondence address:
Office 1786
92 Castle Street
Belfast
Northern Ireland
BT1 1HE
Email: info@parcelclaim.co.uk
2. What ParcelClaim provides
ParcelClaim provides self-help template letters and document generation for UK parcel delivery issues. Users enter their own details into an online form and can generate a formal claim letter for issues such as parcels not received, damaged parcels, delayed delivery, or wrong-address delivery.
ParcelClaim does not send the letter for you. You are responsible for reviewing the generated letter and sending it to the correct retailer, seller, courier, postal operator, payment provider, or other recipient.
3. Not legal advice
ParcelClaim is not a law firm and does not provide legal advice. Our templates are general self-help documents only. They are designed to help you prepare a clearer complaint or claim letter, but they are not a substitute for advice from a qualified solicitor, legal adviser, consumer adviser, or other professional.
4. No guaranteed outcome
We do not guarantee that your claim will be accepted, that you will receive a refund, replacement, compensation, or any particular response from a retailer, seller, courier, postal operator, payment provider, court, or complaints body.
5. Your responsibility
You are responsible for ensuring that all information you enter is accurate, truthful, complete, and suitable for your circumstances before using or sending the generated letter.
You must not use ParcelClaim to create or send false, misleading, abusive, threatening, fraudulent, or unlawful communications.
6. Price and payment
ParcelClaim sells digital document-generation products for the price shown on the website at the time of purchase. Payments are processed by Stripe. We do not store your full card details.
7. Instant digital content and refunds
ParcelClaim provides instant digital content. Before payment, you are asked to confirm that you understand this is an instant digital product and that once you pay and unlock the full letter, it cannot usually be refunded unless there is a technical fault or duplicate payment.
By purchasing, you agree that the digital content will be supplied immediately after payment.
This does not affect any legal rights you may have if the digital content is faulty, not as described, or not provided.
8. Refunds
Refunds are handled in accordance with our Refund Policy. We do not usually offer refunds once the full letter has been unlocked, generated, copied, or downloaded, except where required by law or where we choose to do so at our discretion.
9. Technical availability
We aim to keep the website available, but we do not guarantee that ParcelClaim will always be uninterrupted, error-free, or available at any particular time. We may update, suspend, or withdraw parts of the website where needed.
10. Intellectual property
The ParcelClaim website, branding, design, wording, templates, and generated document structure are owned by or licensed to ParcelClaim. You may use a purchased generated letter for your own personal parcel claim. You must not copy, resell, redistribute, publish, or commercially exploit ParcelClaim templates or website content.
11. Limitation of liability
To the fullest extent permitted by law, ParcelClaim will not be liable for indirect loss, loss of profit, loss of opportunity, loss of data, business interruption, or losses arising from your use of a generated letter or from any decision made by a retailer, seller, courier, postal operator, payment provider, court, or complaints body.
Nothing in these terms excludes or limits liability where it would be unlawful to do so.
12. Privacy
Our use of personal data is explained in our Privacy Policy.
13. Changes to these terms
We may update these Terms of Service from time to time. The latest version will always be available on this page.
14. Governing law
These terms are governed by the laws of Northern Ireland. If a dispute arises, the courts of Northern Ireland will have jurisdiction, subject to any mandatory consumer rights that apply.
Last updated: 27 April 2026