Privacy Policy

Data controller: Michael Connolly, trading as ParcelClaim.

Business correspondence address:
Office 1786
92 Castle Street
Belfast
Northern Ireland
BT1 1HE

ICO registration reference: ZC132809

What personal data we collect

When you create a letter, you may enter personal information such as your name, postcode, order details, retailer name, courier name, tracking number, item description, item value, and extra details about your parcel issue.

How the letter generator works

The information you enter into the form is used to generate your letter. The letter is generated in your browser. We do not intentionally upload or store your completed letter contents on our own server.

Your browser may temporarily store form details using session storage so that your details can be restored after payment. You can clear this by closing your browser session or clearing your browser data.

Why we process your data

We process the information you provide so that we can generate the document you request and provide the service you purchase. The legal basis under UK GDPR is performance of a contract.

Payments

Payments are processed securely by Stripe. We do not see or store your full card details. Stripe may process and retain payment, billing, fraud prevention, and transaction information in accordance with its own legal obligations and privacy policy.

Emails and support

If you contact us by email, we will use your email address and any information you provide to respond to your enquiry. We may keep support emails for up to 12 months unless a longer period is required for legal, tax, accounting, fraud prevention, or dispute purposes.

Data sharing

We do not sell your personal data. We may share limited information with service providers where needed to operate the website, process payments, respond to enquiries, comply with legal obligations, or protect against fraud and misuse.

Cookies and analytics

At launch, ParcelClaim uses only essential browser storage needed for the letter generator and payment return process. We do not currently use advertising cookies, analytics cookies, or tracking pixels.

If we add analytics or advertising tools in the future, we will update this policy and, where required, ask for cookie consent.

Your rights

Under UK data protection law, you may have the right to request access to your personal data, correction of inaccurate data, deletion of data, restriction of processing, objection to processing, and data portability.

To exercise your rights, contact us at info@parcelclaim.co.uk.

Complaints

You have the right to complain to the UK Information Commissioner’s Office. You can find more information at ico.org.uk.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

Last updated: 27 April 2026