InPost Tracking Not Updating: What to Do if Your Parcel Is Stuck, Delayed or Has No Scan

Updated 21 June 2026 by ParcelClaim Research Team | InPost stuck tracking and delayed parcel guide

InPost tracking not updating can mean the parcel is waiting for a scan, delayed at a locker or shop, still with the sender, not yet handed over, waiting for courier collection, stuck because a locker was full, redirected to another point, or delayed in the delivery network. It does not always mean the parcel is lost, but a long tracking gap should be documented.

InPost is different from a doorstep courier like Royal Mail or Evri because many parcels move through lockers, InPost Shops and out-of-home collection points. That means a stuck InPost scan can be caused by locker handover, a full locker, shop collection processing, a missing collection code or marketplace handover — not just a van or depot delay.

This guide is for UK shoppers and senders dealing with InPost tracking stuck, no tracking update, no scan after drop-off, Vinted InPost tracking not moving, marketplace tracking delays, ready-to-collect with no code, or parcels that appear stuck before locker/shop collection.

If InPost says the parcel was delivered or collected but you do not have it, use our InPost delivered but not received guide. If the locker opened but the compartment was empty, use our InPost locker empty or parcel missing guide.

InPost has grown quickly in the UK, with official reporting showing 24.0 million UK parcels in Q1 2025, up 39% year-on-year. InPost’s 2025 Retail Economics report also said more than 115 million retail parcels moved through UK lockers in the previous year, and InPost said in May 2026 that it had over 14,623 automated parcel machines across the UK. More locker and shop volume means tracking gaps, collection-code issues and marketplace handover disputes are more likely to happen — and easier to prove if you save the right evidence early.

First checks when InPost tracking is not updating

1. Screenshot the tracking page. Save the parcel number, last status, date/time and delivery or collection point.
2. Check whether the tracking gap is under 48 hours. InPost says parcels can get delayed and usually start moving again within 24 hours.
3. If there is no update for 72 hours, contact InPost. Ask Customer Care to check the parcel record and investigate.
4. Check the order route. Retailer, Vinted, eBay, Depop, label provider or InPost app label.
5. Check whether the parcel is ready to collect. If yes, check for a collection code, QR code, app notification, email or SMS.
6. Check if the parcel was redirected. Full lockers or point changes can move the parcel to another location.
7. If you are the sender, save proof of drop-off. Use any InPost digital receipt, label purchase and parcel number.
8. Ask for a clear next step. Delay, investigation, return, refund, replacement, or claim route.

InPost tracking not updating for 48 hours vs 72 hours — when to contact

InPost says if a parcel has not updated on tracking for 48 hours, it can be a delay and parcels usually get moving again within 24 hours. InPost says that if there has been no update for 72 hours, you can contact its Customer Care team and they will do some digging.

That makes 72 hours a useful escalation point. You do not have to assume the parcel is lost at exactly 72 hours, but you can reasonably ask for the parcel to be checked, especially if the expected delivery or collection date has passed.

Common InPost tracking statuses and what they may mean

InPost tracking stuck on “label created”

If InPost tracking is stuck on label created, parcel details received, or similar wording, the label may exist but the parcel may not yet have been dropped off, collected, scanned or handed to InPost. Ask the sender or retailer whether the parcel has physically entered the InPost network, not just whether a label was created.

InPost no scan after drop-off

If you dropped the parcel at an InPost locker or shop and there is still no scan, save the parcel number, digital receipt request, label purchase and the time/location of drop-off. If it remains unchanged after 72 hours, ask InPost to check whether the parcel was collected from the locker or shop.

Vinted InPost tracking not updating

If the parcel is linked to Vinted or another marketplace, use the app’s official issue route as well as saving InPost screenshots. InPost says Vinted and online-order problems should be reported to the store or marketplace so they can launch an investigation with InPost.

InPost tracking stuck after drop-off

If you are the sender and your parcel was dropped into a locker or handed over at an InPost Shop but tracking has not moved, save your proof of drop-off. InPost has a paperless receipt system where you can request a digital receipt using your parcel number and email address. InPost says InPost Shop users need to request receipts through the website, because staff members cannot hand over proof of postage.

If the parcel still has not updated after 72 hours, ask InPost to confirm whether it was collected from the locker or shop, whether the parcel is still at the drop-off point, whether the locker was full or faulty, and whether a trace investigation is needed.

InPost tracking says ready to collect but no code arrived

This is a common panic point because the parcel may be available but you cannot open the locker or collect from the shop. InPost says if you have the InPost app, pickup details are available under Tracking → Receiving. InPost also says Remote Opening can open the locker without a PIN or QR code, and that email collection details may be in your junk folder.

If tracking says ready to collect but you still do not have a code, screenshot the tracking and contact InPost before the collection window expires. If this was a retailer or marketplace order, also report the issue there so they know the non-collection was caused by a code or notification problem.

Vinted, eBay, Depop or marketplace InPost tracking not updating

Marketplace parcels need extra care because buyer protection may depend on using the app’s official issue route. Do not rely only on informal messages to the seller. Save the InPost tracking, open the order in the platform, and check whether there is a “parcel delayed”, “item not received” or “I have an issue” route.

InPost says Vinted and online-order problems should first be reported to the store or marketplace, so they can launch an investigation with InPost. InPost’s claim form also says that if a label was bought through Vinted or a third party, you should contact them directly.

Retailer order: InPost tracking not moving

If you bought from a retailer and the retailer arranged InPost delivery, contact the retailer when the parcel is clearly delayed, stuck or beyond the expected delivery/collection date. The retailer should not simply say “contact InPost” and leave your order unresolved.

Citizens Advice says if the seller used a courier, the seller should chase the courier and it is not your responsibility. If the item was not delivered to the agreed location, Citizens Advice says it is the seller’s legal responsibility to sort out the issue.

Can InPost tracking not updating mean the parcel is lost?

Not always. A short tracking gap can be a delayed scan, route issue, full locker, handover delay or system update. But if the tracking has not moved for 72 hours, InPost itself says you can get in touch so Customer Care can investigate.

If you bought the label yourself and the parcel later appears lost, InPost’s customer claims form says claims must be made within 7 days for lost parcels and 14 days for undelivered but marked “delivered” parcels. If the label was bought through Vinted or a third party, InPost says to reach out to them directly.

Evidence to save when InPost tracking is stuck

Do not wait until the tracking disappears, the parcel is returned or the platform deadline passes. Save evidence while the problem is still visible.

Short message to send if InPost tracking is not updating

Use this as a short first message to the retailer, marketplace, sender or InPost support. Keep the full formal complaint for your paid ParcelClaim letter.

This is starter wording only. A stronger ParcelClaim letter should include your full timeline, order value, tracking screenshots, support references and previous replies.

If the retailer or marketplace says “wait longer”

A short wait can be reasonable, especially if the tracking gap is under 48 hours. But if there has been no update for 72 hours, or the expected delivery/collection date has passed, ask for a proper investigation and a deadline for the next update.

Can you get a refund if InPost tracking never updates?

If you bought from a retailer and the goods have not arrived or been made available at the agreed collection point, you can ask the retailer for a refund, replacement or redelivery. Under section 29 of the Consumer Rights Act 2015, goods generally remain at the trader’s risk until they come into the consumer’s physical possession, unless the consumer arranged their own carrier outside the trader’s options.

If you sent the parcel yourself through InPost, the claim route may depend on whether you bought the label through InPost, Vinted, a marketplace or a third-party provider.

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InPost tracking escalation checklist

1. Screenshot the current tracking. Save parcel number, last status, point and time.
2. Check the 48-hour point. A short tracking gap may resolve, but keep evidence.
3. Escalate at 72 hours. Contact InPost Customer Care and ask for investigation.
4. Report retailer or marketplace orders there too. Do not rely only on courier support.
5. Save proof of drop-off if sending. Digital receipt, label purchase and proof of value.
6. Ask for a clear outcome. Delay, return, redirection, refund, replacement or claim.
7. Escalate if refused. Use a stronger written complaint, platform appeal, chargeback or Section 75 where relevant.

Common mistakes to avoid

• Waiting too long without screenshots. Tracking and app screens can change.
• Ignoring marketplace deadlines. Vinted, eBay and other platforms may have issue windows.
• Only contacting InPost for a retailer order. Tell the retailer or platform too.
• Missing the 72-hour escalation point. InPost says this is when Customer Care can investigate.
• Not saving proof of drop-off. Essential if you are the sender.
• Assuming no update means lost immediately. Use careful wording: delayed, stuck, no scan, or needs investigation.

Useful official pages

These official pages can help you check the route before escalating.

• InPost tracking
• InPost: contact and tracking not updated
• InPost: I did not receive my collection code
• InPost: paperless receipts
• InPost: received my parcel but something is wrong
• InPost customer claims form
• Citizens Advice: if something you ordered has not arrived
• Consumer Rights Act 2015, section 29

InPost tracking not updating FAQs