ParcelClaimFor sellersStart a seller caseStart a case

Problem order. Clear next step.

Got a problem order?
Work out what’s next.

ParcelClaim works out what to do next. Get a personalised action plan for your problem order, with marketplace and courier route guidance.

Start a seller case

Try the assessment preview. No payment or account needed.

A clearer view of your case · example

Buyer hasn’t received their orderNeeds action

Do this now

Respond to the open marketplace request.

Your courier investigation can continue separately. Keep the buyer’s case moving.

MarketplaceResponse to review ↗
CourierCheck claim route
EvidenceKnow what’s missing
No subscriptionNo tracking integration requiredYour preview isn’t saved

Built around the order

One problem can have
more than one route.

From the first buyer message to a disputed delivery, get a practical view of the next step.

Buyer says it hasn’t arrived Tracking has stalled or it seems lost Delivered, but disputed Parcel or item arrived damaged Parcel empty or contents missing Part of the order hasn’t arrived Courier claim rejected Marketplace decision to challenge Payment dispute or chargeback

For marketplace sellers and independent stores

eBayEtsyAmazonTikTok ShopVintedDepopOnBuyYour own storeOther marketplaces

Less guesswork. More direction.

From a difficult order
to a manageable plan.

01

Tell us what happened

A few focused questions about the order, current tracking and any open case. Enter tracking manually—no integration needed.

02

See the separate routes

Review the marketplace, buyer, courier and payment routes alongside the evidence and deadlines that need attention.

03

Know what to do first

Get one prioritised next action, with the reasons behind it. When a fact or rule is uncertain, we’ll make that clear.

A case, not a subscription.

Start with a free assessment, then unlock your Seller Case for £6.99 one-off. Get a personalised action plan, evidence checklist, marketplace and courier route guidance, prepared responses, and deadlines and urgency where known. Your saved case dashboard keeps it together, with ongoing updates to the same case when something changes. You review and send everything yourself.

Try the preview