IKEA Missing Delivery: What to Do if Boxes, Parts or Items Are Missing

Updated 21 June 2026 by ParcelClaim Research Team | IKEA missing delivery guide

An IKEA missing delivery is often different from a normal missing parcel. A sofa, wardrobe, bed, kitchen cabinet or storage unit may arrive in several boxes. A missing panel, rail, leg, screw pack or shelf can make the whole product unusable even if most of the order arrived.

The strongest complaint is not just “something is missing”. It should say exactly what is missing, how you know, what was delivered, what the delivery note shows, what IKEA tracking says, and what resolution you want.

First checks if your IKEA delivery is missing

1. Open Track and manage order. IKEA says you should have your order number and the email or phone number used when placing the order.
2. Check whether the order was split. IKEA says online orders sometimes have to be split into two separate deliveries.
3. Save delivery messages. IKEA says smaller deliveries may involve DPD, while larger deliveries may use a live map/text or pre-delivery call.
4. Check the delivery note. Compare what should have arrived against what actually arrived.
5. Photograph all boxes and labels. Include article numbers, box numbers, barcodes and contents.
6. List the missing items clearly. Use article number, product name, box number, part code or quantity.
7. Contact IKEA Customer Service. IKEA says to have your order number/order confirmation or delivery note ready.
8. Ask for a specific outcome. Replacement, home delivery of missing item, store pickup, refund or damaged-item claim.

How to track an IKEA delivery in the UK

IKEA’s Track and manage order page says you can check your order status through its self-service portal and should have your order number plus the email or phone number used when placing the order. IKEA also says online order tracking can show stages such as preparing order, picking order, preparing delivery, on its way and delivered.

IKEA’s delivery tracking guidance says smaller deliveries use DPD as the parcel delivery provider, usually contacting you the day before delivery, while larger deliveries should include a text on the morning of delivery with a live map tracking link. For online orders, IKEA says you can use Track and manage my order with your order number, postcode and the email address used to place the order.

IKEA order split into multiple deliveries

IKEA says online orders sometimes have to be split, meaning you may receive two separate deliveries. Before complaining that items are missing, check whether the missing product has a separate tracking number, separate delivery date or separate delivery message.

If the tracking shows all deliveries have happened and items are still missing, list exactly what is missing. For example:

• one of three wardrobe boxes missing;
• bed frame delivered but slats missing;
• table top delivered but legs missing;
• kitchen cabinet doors missing;
• drawer fronts missing;
• wrong item delivered instead of the ordered item; or
• all boxes delivered but small parts/screw pack missing.

Something is missing from your IKEA delivery

IKEA’s missing-delivery help says if you have checked everything and still need help, you should contact IKEA Customer Service as soon as possible. IKEA says you can visit a store or contact Customer Service online, and that you should have your order number/order confirmation ready, or delivery note.

IKEA says the options can include replacing the missing item at the store if stock is available, arranging home delivery of the missing item, or receiving a refund. If contacting online, IKEA says to type “I want to talk to a human” in chat or call 01733520006.

IKEA product missing parts

If the delivery arrived but a product is missing a part, identify whether it is a small spare part or a major missing component. IKEA says if you can find the 6 or 8 digit code for the missing part, you may be able to order spare parts online and have them posted free within 3–5 business days.

If there is no code, IKEA says you can contact Customer Service in-store or online. It says a co-worker can help identify the missing part and, if needed, arrange delivery. Have your order number or receipt close at hand.

IKEA Click and Collect or pick-up point item missing

If a Click and Collect order is missing or damaged, IKEA says the easiest way to resolve it is to tell an IKEA co-worker in-store at Customer Service or the Click and Collect area. If you already left the collection point, IKEA says you can return to your nearest store or contact Customer Service by phone or webchat.

For collection problems, save the pickup confirmation, collection slot, receipt, photos of the items collected, and a list of missing article numbers.

IKEA says delivered but boxes or items are missing

If IKEA tracking says delivered but boxes or items are missing, save the delivered status, delivery note, text messages, tracking link, photos of what arrived and any delivery photo/signature. Then compare the order confirmation against what was physically delivered.

Use our proof-dispute guides if the issue is the delivery evidence itself:

• Parcel marked delivered but not received
• Tracking says delivered but no proof
• Delivery photo not my house
• Parcel signed for but not by me
• Safe place but missing

IKEA damaged product or missing/damaged box

If the delivery arrived but a product is damaged, IKEA says you can organise a return for damaged delivered items by returning to a store or contacting Customer Service. For damaged-at-arrival claims, IKEA’s online guidance says customers can go to My Purchases, select the affected order, choose claim products damaged at arrival, select the damaged products, and choose replacement delivery or refund.

If a box is missing and another box is damaged, keep both issues separate in your complaint: missing item claim plus damaged item claim.

What if IKEA tells you to contact DPD or the delivery company?

For smaller deliveries, IKEA says DPD is the parcel delivery provider and that DPD may send tracking the day before delivery. You can check DPD tracking, but keep IKEA involved because IKEA sold the goods and controls the order route.

Citizens Advice says if a seller used a courier, the seller should chase the courier and it is not the buyer’s responsibility. The Consumer Rights Act 2015 says goods remain at the trader’s risk until they come into your physical possession or the possession of someone identified by you.

Use our retailer says contact the courier guide if the issue becomes circular.

Can you use chargeback or Section 75 for an IKEA missing delivery?

Chargeback may help if IKEA does not resolve a missing delivery and you paid by debit or credit card. Your bank will usually want evidence of payment, the IKEA order, delivery note, tracking, photographs, IKEA case reference and proof of what was missing.

Section 75 may be relevant if the cash price of the item or order was over £100 and not more than £30,000, and you paid directly by credit card. This can matter for larger IKEA orders such as sofas, beds, wardrobes, kitchen units or multiple-room orders. Use our chargeback for missing parcel and Section 75 missing parcel guides before contacting your bank.

Evidence to save for an IKEA missing delivery complaint

IKEA missing delivery disputes are much easier if you can identify the exact missing product, box or part.

Short message to send IKEA if items are missing

Use this as a short first message to IKEA. Keep the full formal complaint for your paid ParcelClaim letter.

This is starter wording only. A stronger ParcelClaim letter should include your full timeline, delivery note, photos, missing article/part numbers, IKEA case reference, support replies and requested resolution.

No subscription. One-time £2.99 payment. Instant document.

IKEA missing delivery escalation checklist

1. Check Track and manage order. Save status and any split delivery details.
2. Compare the order confirmation against what arrived. Product by product, box by box.
3. Photograph all packaging and labels. Especially article numbers and box numbers.
4. List exactly what is missing. Product name, article number, quantity, box or part code.
5. Contact IKEA Customer Service. Use chat, phone or store route and keep a case reference.
6. Ask for a clear outcome. Replacement, home delivery, store pickup or refund.
7. Escalate if unresolved. Written complaint, chargeback or Section 75 where appropriate.

Common mistakes to avoid

• Not checking split deliveries. IKEA says online orders can arrive in separate deliveries.
• Throwing away boxes before taking photos. Labels and box numbers can prove what arrived.
• Saying “something is missing” without article numbers. List the exact missing item/box/part.
• Mixing missing and damaged issues together. Keep missing item and damaged item claims clear.
• Not keeping an IKEA case reference. Save chat, call notes and emails.
• Only chasing the delivery company. Keep IKEA involved as the seller.

Useful official pages

These official pages can help you check the IKEA route before escalating.

• IKEA UK: Track and manage order
• IKEA UK: what can I do if something is missing from my delivery?
• IKEA UK: make a claim on a product or service
• IKEA UK: product missing parts
• IKEA UK: can I track my delivery?
• Citizens Advice: if something you ordered has not arrived
• Consumer Rights Act 2015, section 29

IKEA missing delivery FAQs