Parcel Claim Guides
Plain-English UK guides for missing parcels, disputed deliveries, courier issues, and retailer responsibility.
Guides hub
Step-by-step help for common UK parcel problems. Start with the guides below — more for delayed, damaged and wrong-address deliveries coming soon.
DPD Says Delivered But Not Received: What To Do
DPD-specific help for 1-hour slots, GPS proof, "safe place" abuse, and how to force the retailer to check the exact delivery coordinates.
Evri Says Delivered But Not Received: What To Do
Evri-specific help for false "delivered" scans, photo proof that doesn't match, and how to force the retailer to check GPS data.
Parcel Marked Delivered But Not Received: UK Rights & What To Do
Your legal rights under the Consumer Rights Act 2015, who is responsible (retailer not courier), and the exact steps to get a refund or replacement.
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